Privacy Policy

Last Updated: 02/01/2026

This Privacy Policy explains how Luuza ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, browse, make a purchase from our website, or otherwise interact with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, and other individuals whose personal information we collect.

Please review this Privacy Policy carefully. By accessing or using our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Policy, please refrain from using our Services.

Company Information

Store Name: Luuza
Company Name: Mylea LLC
Business Address:
15442 Ventura Boulevard, Suite 201-2168
Sherman Oaks, California 91403
United States

Email: support@luuza.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Personal Information We Collect

When you access our Site, we collect certain information about your device and browsing activity, as well as details necessary to process your purchases. Additional information may also be collected when you contact us for assistance.

1. Device Information

Examples:
Web browser type, IP address, time zone, cookies, and browsing behavior.

Purpose:
To ensure the Site functions properly, enhance performance, and improve user experience.

2. Order Information

Examples:
Full name, billing and shipping addresses, payment details (including credit card information), email address, and phone number.

Purpose:
To process transactions, fulfill orders, manage payments, and provide customer support.

3. Customer Support Information

Examples:
Information you provide when contacting us for help.

Purpose:
To respond to inquiries and improve our Services.

How We Use Your Personal Information

We use the personal information we collect to operate and improve our Services, including:

  • Processing and completing transactions

  • Communicating with you about orders or support requests

  • Detecting and preventing fraud or security threats

  • Providing marketing communications consistent with your preferences

How We Share Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Service Providers and Vendors:
    Companies that assist with IT services, payment processing, analytics, fulfillment, shipping, cloud storage, and customer support.

  • Business and Marketing Partners:
    Including platforms such as Shopify, to help operate our store and provide relevant advertising. These partners process your information according to their own privacy policies.

  • At Your Direction or With Consent:
    For example, when you request shipping services or use social media integrations.

  • Affiliates and Corporate Entities:
    To support our business operations.

  • Legal and Business Transactions:
    To comply with legal obligations (such as subpoenas or lawful requests), enforce our policies, protect rights and safety, or in connection with mergers, acquisitions, or bankruptcy proceedings.

Categories of Personal Information Disclosed in the Past 12 Months

We have disclosed the following categories of personal information for the purposes described above:

Categories of Information:

  • Identifiers: Basic contact details and account/order information

  • Commercial Information: Purchase history and customer support records

  • Internet Activity: Usage data and browsing behavior

Categories of Recipients:

  • Vendors and service providers (e.g., payment processors, shipping partners, analytics providers)

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

Our Services may allow you to submit reviews or other content publicly. Any information you voluntarily post in public areas becomes accessible to others.

We cannot control how third parties may use information you choose to share publicly and are not responsible for the privacy, security, or misuse of such information.

Third-Party Links

Our Site may contain links to external websites or platforms operated by third parties. We are not responsible for the privacy practices, policies, or content of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

If you believe a child has provided us with personal information, please contact us to request deletion.

As of the effective date of this Policy, we do not knowingly “sell” or “share” (as defined by applicable law) personal information of individuals under 16.

Security & Data Retention

While we take reasonable steps to safeguard your information, no security system is completely secure. We cannot guarantee absolute security, and information transmitted online may not always be protected during transit.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Right to Access: Request details about the personal information we hold about you.

  • Right to Delete: Request deletion of your personal data.

  • Right to Correct: Request correction of inaccurate information.

  • Right to Data Portability: Request a copy of your personal data or transfer to a third party.

  • Right to Restrict Processing: Ask us to limit certain uses of your information.

  • Right to Withdraw Consent: Where processing is based on consent.

  • Right to Appeal: Appeal a denied request.

You may exercise these rights by contacting us at support@luuza.com.

We will not discriminate against you for exercising your rights. To protect your privacy, we may request verification of your identity before fulfilling your request.

You may also designate an authorized agent to submit a request on your behalf, subject to verification requirements.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing messages, we may still send essential communications related to your account or orders.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Users

Your personal information may be transferred to, stored, and processed in countries outside your home country, including the United States.

If personal data is transferred outside Europe, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the destination country has been deemed to provide adequate protection.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Store Name: Luuza
Company Name: Mylea LLC
Address:
15442 Ventura Boulevard, Suite 201-2168
Sherman Oaks, California 91403
United States

Email: support@luuza.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We are committed to protecting your privacy and maintaining transparency about how your information is handled.