FAQ

Frequently Asked Questions

We want shopping with Luuza to be easy, clear, and enjoyable. Below you’ll find answers to the questions customers ask most often. If you still need help, our support team will be happy to assist you.

What kind of products does Luuza sell?

Luuza offers modern, comfortable clothing for both men and women. Our collections are designed to combine style and everyday comfort so you can feel confident wherever you go.

Where do you ship?

At the moment, we ship orders within the United States. Whether you live in a large city or a smaller town, we make sure your package is delivered safely.

Is shipping free?

Yes, shipping is completely free on all orders. There are no minimum purchase requirements and no extra delivery charges.

How long does delivery take?

Orders are typically prepared and processed within 1 to 2 business days.

After your order ships, delivery usually takes around 4 to 8 business days depending on your location. You will receive an email with tracking details as soon as your package has been sent.

What is your return policy?

If something isn’t quite right, you can return your order within 30 days after it has been delivered.

Items should be unused and in their original condition. Once we receive the return and confirm everything is in order, we will issue a full refund.

When will I receive my refund?

Refunds are normally completed within 10 business days after we receive and inspect the returned item.

The amount will be sent back to the payment method used during checkout, and you will receive an email confirmation once the refund has been processed.

How can I contact customer support?

Our support team is here to help if you have any questions or need assistance with your order.

Email: support@luuza.com
Phone: +44 7478 034193

We do our best to respond as quickly as possible so you can get the help you need.

What sizes are available?

We offer a variety of sizes to suit different body types. Each product page includes a detailed sizing guide to help you choose the best fit.

If you are unsure which size to select, feel free to contact us and we will gladly help you.

Will sold out items come back in stock?

Some products are part of limited collections, while others may return depending on demand. If an item you like is currently unavailable, check back later or sign up for restock updates on the product page.

Is it safe to shop on Luuza?

Yes, your security is very important to us. All payments on our website are protected with SSL encryption, which keeps your information secure during checkout. We do not store your payment details.

Still have a question?

If you need any additional information, please feel free to contact us.